FAQ

We want all Hides of Excellence customers to be able to shop with confidence. Orders can be returned within seven (7) days of receipt, providing the product/s are returned in original condition and...

Once your product is received at our warehouse for quality control and deemed fit for resale, the cost of your order will be refunded into your account and email sent to confirm the refund.

In the unlikely event that your item arrives damaged, please send our Customer Service team an email at info@hidesofexcellence.com.au, including the order number, details about which items were dam...