What if my order is defective?

In the unlikely event that your item arrives damaged, please send our Customer Service team an email at info@hidesofexcellence.com.au, including the order number, details about which items were damaged and how (sending us a digital photo would be really helpful if you can).

Please make sure that you check for damage immediately upon receiving the product(s), as we cannot take responsibility for damages that may happen once you have received the product(s). Please also be aware that each product is one-of-a-kind, and therefore any natural marks occurring as part of the product should not be considered a defect.