FAQ
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I saw a product on your website but now it’s no longer available. Does this mean it is out of stock?
To find out about a product’s availability, please contact our customer service team:
Email: info@hidesofexcellence.com.auTelephone: 0451 511 085
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How can I place an order?
Your orders can be placed quickly and easily via our website. Just click the ‘ADD TO CART’ button on any items you want to the purchase and when you are finished browsing click the ‘CHECKOUT’ butto...
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How do I know your website is secure?
To process your credit card payment and ensure safety online, our website uses eWAY: one of the world’s leading secure online payment gateway systems.
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What payment types do you accept?
We currently accept Visa, MasterCard, American Express and EFT to make it as secure and convenient for you as possible.
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When will you debit my account?
Your account is debited immediately upon placing your order.
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How can I cancel my order?
Please contact our customer service via email info@hidesofexcellence.com.au and include your order number provided in your confirmation email.
If you order has already been shipped, the cancellatio...
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I can’t decide on which colour/pattern to order. Can I order both and return the one I don’t want?
Due to the high cost of shipping this option is unavailable. However, our customer service team are always happy to provide additional imagery or information about a product’s design as needed.
Ple...
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How I can retrieve my login details if I have forgotten them?
To retrieve or reset your login details, please contact our customer service team:
Email: info@hidesofexcellence.com.auTelephone: 0451 511 085
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Can I place a bulk order?
Multiple products can be purchased using the ordering process outlined above. The shipping cost will vary depending on the size of your order. The total cost of your order (including shipping) will...