FAQ
4 -- Shipping
What if I’m not home when my order arrives?
Though it depends on the courier company, standard delivery practice ensures you will receive a card in your mailbox explaining how, where and when to pick up your order from the post office or cou...
4 -- Shipping
When will I receive my order?
Australia Delivery: You should receive your order within 14 days.
4 -- Shipping
My order has not arrived. What should I do?
Most orders are sent out within 5 – 7 days of placement. If you are concerned about your order’s whereabouts, please don’t hesitate to contact our customer service team by emailing info@hidesofexce...
4 -- Shipping
How can I track my order?
Once your order has been shipped you will receive an email containing:
Your unique tracking number
Information explaining how to use this number to track your order via the courier company’s website
4 -- Shipping
Where do you ship?
Through our online store we enable shipping within Australia, New Zealand, Singapore, USA and Canada. Should you require an alternative destination country for your order please contact us via emai...
4 -- Shipping
How much does shipping cost?
Shipping is currently free on all orders Australia wide. International shipping fees vary depending on the total order dimension, weight and delivery zone destination.
4 -- Shipping
Can I pick up my order instead of receiving a delivery?
We welcome you to pick up your purchase from our Banksmeadow warehouse in Sydney. Simply select "PICK UP" as the preferred shipping option at checkout.
Once your order has been received you will be...