FAQ

Australia Delivery: You should receive your order within 14 days.

Most orders are sent out within 5 – 7 days of placement. If you are concerned about your order’s whereabouts, please don’t hesitate to contact our customer service team by emailing info@hidesofexce...

Once your order has been shipped you will receive an email containing: Your unique tracking number Information explaining how to use this number to track your order via the courier company’s website

Due to the high cost of shipping this option is unavailable. However, our customer service team are always happy to provide additional imagery or information about a product’s design as needed. Ple...

To retrieve or reset your login details, please contact our customer service team: Email: info@hidesofexcellence.com.auTelephone: 0451 511 085

In the beginning there may be some residual loose hairs due to the tanning process. It is recommended that you take it outside and shake it periodically to remove these. After about a month, these ...

We want you to be able to shop with confidence. You can return an item that you bought from us for any reason within 7 days of receiving the item. If you decide to return your item then we'll refun...

Through our online store we enable shipping within Australia, New Zealand, Singapore, USA and Canada. Should you require an alternative destination country for your order please contact us via emai...

Shipping is currently free on all orders Australia wide. International shipping fees vary depending on the total order dimension, weight and delivery zone destination.