FAQ

Your account is debited immediately upon placing your order.

Though it depends on the courier company, standard delivery practice ensures you will receive a card in your mailbox explaining how, where and when to pick up your order from the post office or cou...

We want all Hides of Excellence customers to be able to shop with confidence. Orders can be returned within seven (7) days of receipt, providing the product/s are returned in original condition and...

Once your product is received at our warehouse for quality control and deemed fit for resale, the cost of your order will be refunded into your account and email sent to confirm the refund.

Most definitely. Click here to register to become a Wholesale member. Submit your details and someone from our customer service team will be in contact to verify your account.

In the unlikely event that your item arrives damaged contact us at info@hidesofexcellence.com.au and include the order number and tell us which items were damaged and how (sending us a digital phot...

Please contact our customer service via email info@hidesofexcellence.com.au and include your order number provided in your confirmation email. If you order has already been shipped, the cancellatio...

Absolutely. We welcome businesses related to interior, home decor, hospitality, architectural, retail to register here for access to our wholesale pricing. Once we have verified your information an...

In the unlikely event that your item arrives damaged, please send our Customer Service team an email at info@hidesofexcellence.com.au, including the order number, details about which items were dam...